Last updated: 6 October 2026. These terms apply to standard OFFLOAD services unless a signed proposal or order states different terms. “OFFLOAD” means the business providing the service under the OFFLOAD brand; the legal merchant name used for your transaction appears on the applicable invoice or payment checkout.
1. Services
OFFLOAD provides digital website design/development, booking-system configuration, hosting, maintenance and support services. The exact deliverables for a customer are the items confirmed in writing before payment or in the applicable proposal/order. Optional integrations, third-party products and custom development are included only when expressly stated.
2. Prices, payment and subscriptions
Standard public pricing is listed on our Pricing page. Unless another written agreement applies, the setup fee is charged for the initial build and the ongoing fee is a monthly recurring subscription. You authorize recurring charges when you purchase a recurring service. Applicable third-party or payment-processing charges may be separate where disclosed.
Payments may be processed by an authorized third-party payment provider, including Safepay. We do not require customers to send card details by email.
3. Your responsibilities
You are responsible for providing accurate business information, service descriptions, prices, policies, images and other materials needed for the project, and for confirming that you have the right to use them. You are also responsible for the legality and accuracy of the services you offer to your own customers.
4. Content and intellectual property
You keep ownership of content and brand assets you provide. OFFLOAD keeps ownership of its pre-existing tools, reusable components, know-how and generic systems. Ownership or licensing of project-specific code, design files and deliverables follows the written project scope. Third-party software remains subject to its own license.
5. Third-party services
A project may depend on hosting providers, domain registrars, email/SMS vendors, analytics tools, payment processors or other services. Those services can have their own terms, availability and fees. OFFLOAD is not responsible for a third party's independent outage, policy change or decision, but we will reasonably help diagnose issues within the supported setup.
6. Support and maintenance
Ongoing support covers the delivered OFFLOAD setup and routine maintenance within the plan. New features, major redesigns, migrations or work outside the agreed scope may require a separate quote. Contact customer service at support@getsoffload.com.
7. Cancellation and refunds
Recurring services can be cancelled as described in the Subscription Terms. Refunds are governed by the Refund Policy, including the published 3-month guarantee for eligible new OFFLOAD Core customers.
8. Service availability and liability
We aim to keep the delivered system reliable, but no internet or third-party service can be guaranteed to be uninterrupted. To the extent permitted by applicable law, OFFLOAD is not liable for indirect or consequential losses arising from third-party outages, customer-provided inaccurate information, unauthorized account access outside our control, or use outside the agreed service scope.
9. Changes and governing law
We may update these terms prospectively. Material changes will be reflected by the date above. Unless mandatory law requires otherwise, these terms and the OFFLOAD service are governed by applicable laws of Pakistan.
10. Contact
Questions about these terms: support@getsoffload.com.